SHIPPING AND RETURNS
Shipping Policy
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Free shipping on orders of $49 and over.
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Orders ship within 3 business days after being placed.
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Estimated delivery time is 7-10 days after shipment.
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If you prefer a different shipping method, please contact us before placing your order.
Return & Exchange Policy
Return Eligibility:
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Returns accepted within 15 days of delivery.
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Items must be unused, in original packaging with all components.
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Used, incomplete, or damaged items are not eligible for return.
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Customers cover return shipping costs. Use a trackable method.
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Send returns to the address provided in return instructions.
Refunds:
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Processed within 3 business days after receiving and inspecting the return.
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Refunds issued to the original payment method (processing times vary by bank).
Non-Returnable Items:
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Customized products and clearance items are final sale.
Damaged/Defective Items:
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Report issues within 5 days of delivery with photos.
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We will offer a replacement or refund as appropriate.
Contact Us: For questions, email us at mykoalacrochet@gmail.com. Thank you for choosing KaolaCrochet!